Aloft New Orleans Downtown New Orleans, LA, US

Reviews

2018-02-12T00:00:00.

Good hotel front desk could improve

We stayed here before a Saints game with kids. Pros: Location was perfect for this - room was clean and large and the kids loved the games in the bar. The bar staff was particularly helpful and friendly. Cons: the front desk is understaffed and really slow, both check-in and check-out. The breakfast area ran out of almost all items and closed early. The hotel screwed up our pre-arranged late checkout and locked us out, and then gave us the wrong key TWICE. Long story, but the whole mix up ended up costing us 45+ minutes.Well that's certainly not the experience we hope to provide. We will be sure to share your feedback with our front office to ensure this is not an ongoing issue. We do hope you give us another shot next season! WHODAT!!Dixie Krauss, Assistant General Manager

- KASJackson_MS Rating : 3

2017-10-14T00:00:00.

Aloft Nola

We had a wonderful time. Aloft was beautiful. The staff helpful and friendly. The room was spacious and the amenities were very good. The beds were very comfortable. The location was really good for getting around the city.Doesn't get much better than that! Thank you for your kind words and we look forward to your next visit, Dixie Krauss, Assistant General Manager

- Judy K Rating : 5

2017-07-09T00:00:00.

Wonderful!

We always enjoy staying at Aloft locations. They are unique, clean, and our teenagers love them! The hotel staff are always helpful and friendly. The downside is that you have to walk a bit to get to the tourist areas, but it is located downtown.Thanks so much for your loyalty to the Aloft Brand. See you again soon, Dixie Krauss, Director of Operations

- Kelli P Rating : 5

2016-02-11T00:00:00.

Good time in NOLA. Check your bill before you leav

The lobby was small, but modern. The valet and check in staff were great. We had a package that included breakfast. We ordered and put both orders on one slip (Why waste paper), but the hotel charged us for one breakfast because they were not written on TWO separate tickets. The food was not so great. Pre-cooked and microwaved. Not worth the money. The room was great, but we had a corner room. The waterpressure could have been better. Overall, not too bad. Not my first choice for a NOLA hotel, but would consider it again if I had to.Glad you had a great time overall here with us at Aloft NOLA. We appreciate your feedback and are always looking for ways to improve. Like most Aloft's, our breakfast options are grab and go items aimed at quick and convenient service. On a brighter note, those corner rooms are great and offer fantastic views on the Crescent City. We appreciate your business and look forward to having you back here with us again soon.Dixie Krauss, Operations Manager

- LeslieSunshine Rating : 4

2018-02-17T00:00:00.

Small room with NO window

This was the first hotel we have ever stayed at that felt like you were sleeping inside of a walk-in closet the room had no window at all and was very claustrophobic we stayed in room 1701 and apparently from speaking to the front desk over 1/3 of the hotels rooms or exactly like this king room I feel that the hotel should forewarn you of these fax however they do not the staff was very friendly and accommodating the room was just not up to par like other Aloft hotels we have stayed at We do have 21 King rooms in the hotel that do not have a window and while they will run you the same price as our traditional kings, there is an option to choose this room. Be sure to check your confirmation when booking to ensure you've selected the correct room. We are thrilled to hear the staff was accommodating and we will be sure the front desk is confirming room types at check in.Thanks for your business, we hope you'll be back,Dixie Krauss, Assistant General Manager

- stvnola Rating : 3

2016-12-29T00:00:00.

Super Christmas vacation

Last minute trip to enjoy Christmas break. Location was great for walking everywhere. Went to a football and basketball game. The hotel staff is amazing. Scott was helpful all weekend. The rest of the staff were friendly, outgoing, and very knowledgeable about the area.That's what we like to hear!! Scott will be thrilled to hear he made an impact. Thanks for staying and we hope to see you again soon. Dixie Krauss, Director of Operations

- Diane K Rating : 5

2016-12-31T00:00:00.

I had a nice stay

Check in: employee was very pleasant . Check in process took long, although the front desk did the best she could. The issue was that she was all by herself and so many people were checking in.Rooms: excellent,clean and spacious. Bed was very comfortable. Amenities were excellent as well. I wish bathroom had better privacy and ventilation.Location : fantastic, close to all attractions.Restaurant : I didnot try, so I don't know.Overall: nice experience , will be back.Happy to hear your enjoyed your stay overall and will be back we look forward to it!! Sorry about the delay getting you checked in, while we do our best to schedule according to our needs we occasionally run into unexpected busy periods. We will be sure to keep that under our radar.See you again soon,Dixie Krauss, Director of Operations

- arvinia2001 Rating : 4

2016-12-14T00:00:00.

Great Hotel!

We was looking for a hotel that was nice but wasn't expensive and I found just that at the Aloft. I made a reservation and when I got there It went so smooth I was up to my room in less than 5mins and I had a preference to check in at 11:00am and it was granted with no extra charge. The room was very nice and clean and smelled good. The shower I LOVED and the full body mirror I couldn't stay out of. The staff was very nice and friendly. The hotel was quiet which I was hoping because I know they let animals stay there. Overall we really enjoyed our stay my boyfriend agreed this was one of the best hotels we ever stayed at.WOW!! We are delighted to hear that you enjoyed your stay and that we were able to provide a first in class experience for you both. We hope you'll be back soon,Dixie Krauss, Director of Operations

- brianaw811 Rating : 5

2018-08-03T00:00:00.

Nice

Tried out Aloft for the ADA rooms. Pleasantly surprised spacious rooms updated features. We will look for the brand in our travels. The receptionist was very friendly and knowledgeable of the area. I was waiting for the concierge to give a breakfast recommendation and she was busy so the receptionist gave us a few with different styles and directions turned out great. Thank you Aloft for a great stayDelighted to hear of your stay with us and appreciate your feedback on our ADA rooms. We hope you will stay with us again in the future,Dixie Krauss, Assistant General Manager

- Mike W Rating : 5

2017-11-23T00:00:00.

good place to stay near French quarter

No need to infuse the air with that small/fragrance. Your other guests may like it, but I prefer natural air and so held my breath between the front door and the elevator.The room keepers can also be more gentle with closing the doors during their morning rounds, so as not to wake other rooms' occupants.Other than the above points, a good place to stay near French quarter.Truly thankful you enjoyed your stay and while we love the fresh air ourselves, that signature scent can be found around the world at all Aloft hotels. We appreciate the feedback regarding our housekeeping staff and will be sure to share with the department leader to help rectify that problem.Thank you again for your business and hope you'll be back soon,Dixie Krauss, Assistant General Manager

- dinhuun Rating : 5

2017-09-24T00:00:00.

Fab hotel

This place is in the perfect location a short stroll to all the action on Bourbon st and surounding areas (just a pity Bourbon st was dug up during our stay) the hotel had everything we needed ....very comfortable bed....nice clean bathroom plenty of towels and coffee and a great tv There's always next time to see Bourbon in all of its glory, just means you've got to come visit us again. Thank you for staying and we appreciate your business. See you for round 2!!Dixie Krauss, Director of Operations

- janandkev10 Rating : 5

2017-07-19T00:00:00.

Nice hotel

My wife booked this hotel for our conference. The room was nice and service was great if we requested anything they were quick to help. We didn't use the pool as it was usually raining when we would have used it. It would be nice to have a restaurant in the hotel although there are several places to eat nearby. The front lobby is kinda cool. Beds were comfortable and we had a good sleep. We wish not all lights were on one switch.Just another reason for you to return nothing better than a rooftop pool on a sunny day!Thanks for staying,Dixie Krauss, Director of Operations

- Jcweber Rating : 4

2017-06-30T00:00:00.

Great Stay!!!!

I have to say I had a great stay,...The rooms were very nice and the staff was very helpful....What more can you askThe bar down stairs was nice to have so you did not need to go out if you really didn't want to. They are located within dozen of place for Uber Eats if your staying in. Awesome! Thank's so much for choosing Aloft NOLA for your needs, we hope you'll be back again soon,Dixie Krauss, Director of Operations

- italybyrds4jc Rating : 5

2016-09-16T00:00:00.

Try it, you'll like it.

Great vision combined with high energy ,pushing hospitality into a my first stay in this aloft brand . Rates were reasonable. Location was great. Clean room. Large shower . Comfortable bed. Pet friendly. Other than thin walls , was pleased with Staff, modern theme, large clean room and shower area. Great! We have converted another happy guest and we are so glad that you gave us the chance. Thanks for trying out Aloft New Orleans Downtown.

- Johngordon1 Rating : 4

2016-11-29T00:00:00.

Very nice rooms

The rooms were very nice and spacious! The workers were friendly and very calm even though it was a big event going on in the city. The rooms were very clean and comfy beds. I enjoyed my stay overall.Clean and comfy is music to our ears. Thanks for the great review and we hope you get back to Aloft New Orleans Downtown!

- Varlencia_32 Rating : 5

2017-07-24T00:00:00.

Excellent

This was our first time staying at Aloft. The hotel is very clean and secure. The bed was amazing and made it hard to go out and explore. Conveniently located blocks away from the french quarter. They also give you coupons if you choose not to have your room cleaned. The Make a Green Choice program is great, especially for those of us who don't prefer our room be cleaned anyway. Thanks for the kudos, see you next time!Dixie Krauss, Director of Operations

- vrobinson92 Rating : 5

2016-05-03T00:00:00.

Mandatory stay while in New Orleans

Mandatory stay while in Nola...the hotel is Centrally located to restaurants, French quarter, garden district or warehouse district! They have bikes to be used to tour the city. The service was impeccable and there 24 hours. The bar area very nice-I travel here every two months...you must make the Aloft your hotel of choice when in Nola.Easy access to everything NOLA has to offer is key to a great stay and having the bike rental on site makes it that much easier. We are glad you got to take advantage of our central local and hope to see you in two months!

- Golfhak Rating : 5

2015-03-27T00:00:00.

Awful!

I have stayed in some hotels in my time, but this was bad. If you want to experience an awful nights sleep, nasty ignorant staff, then this is for you. Southern hospitality it is not. I was not impressed with the layout of the room and the noise next door was horrendous.Thank you for taking time out of your day to share your comments about your recent stay with me. Please accept my sincere apologies for the difficulties and situations you encountered during your visit, I would like to find out a little bit more about the interaction with the staff so i can address approporately. Rest assured we will address each item with our team for immediate correction. It was disheartening that your first visit with us was disappointing.I truly would love to have the opportunity to have you back as our guest and show you our true service standards. Would you be willing to visit us again Please contact me directly at Dixie.Kraussaloftneworleansdowntown.com to discuss.

- Kelly D Rating : 1

2017-09-13T00:00:00.

Outstanding and friendly facility

They have great staff, pet friendly, rooms impecable, the coffee in the lobby really good and free, the lobby bar very enjoyable, perfect location, just the car parking should be more flexible and less expensive.We are thrilled to hear of your great experience! Ill be sure to share your feedback with our staff. Thanks for staying, we hope to see you in the future, Dixie Krauss, Director of Operations

- Dancerboy47 Rating : 5

2017-06-04T00:00:00.

neat, clean and well organized

This property reminds me of being in northern europe. (esp. Sweden and Danmark) Very modern, few frills, and everything clean and useful. We did have our A/C unit go out, and they responded within minutes. When it happened the next day again....they just gave us a new room. Their problem-solving skills exceeded my expectations. A good team with a good system.Our staff will be thankful for your kind words while we hate you had an issue, we are glad we were able to correct that issue and you were able to enjoy the remainder of your stay. Thanks so much for staying and see you again next time!Dixie Krauss, Director of Operations

- mssrfoie Rating : 4

❮ ❯

Rating : 4.35/5 of 20 Vote